Return & Refund

At Kaizen Tea, we're confident you'll love your purchase! If you're not completely satisfied, we're here to help ensure you have a positive experience shopping with us.

Change of mind

Please choose carefully as exchanges or refunds are not provided where you have simply changed your mind or where you have made a purchasing error.

 

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products if you're unhappy with your purchase. Please note, this policy covers dissatisfaction with the product and not a change of mind. To qualify for a refund, the product must be at least 95% unused.

 

Refund Process

Refunds are considered at our discretion. We reserve the right to refuse a refund if we suspect misuse of our policy. Since our products are food items, we do not reuse any returned products. How to Request a Return or Refund If you'd like to request a return or refund, please reach out to our team at hello@kaizentea.com.au. We'll provide you with the necessary instructions for return shipping or exchanges.

Refunds will be processed once we’ve received the product and verified its condition.